Shipping Policy

Shipping Policy

How much does shipping cost?

Shipping costs vary depending on the type of product, shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs. In many cases, you may receive your package partially.

Shipping fees are based also total price of your order. Higher price will incur slight shipping surcharges. However, domestic order over $85 will receive free shipping. Total shipping charges are shown on the checkout page.

– When will my items be shipped?

To estimate when you can expect your order, please refer to the time frame below.

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

– ESTIMATED TIME OF ARRIVAL (Production + Shipping time):

Product

Domestic

Worldwide

Apparel

4-6 days

7-14 days

Blanket

7-14 days

unavailable

Mug, Canvas, Poster

6-8 days

7-14 days

PLEASE NOTE:

  1. The above timeframe isonly applied for orders to theUS with standard shipping method ("days" here is "business days")
  2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
  3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
  4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.
  5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

How to Check/Track order status?

- If your order has been shipped out, a Tracking Number will be sent to you via email.

-You can track your order via the following link:https://www.17track.net/en.

- Contact iShopj Customer Service at: [email protected] if you have any doubts referring to your orders.

I never received my package, what should I do?

Many times your package will be sitting at the local post office due or there was a missed delivery attempt.

For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.

If your item has not arrived within the time frame, contact iShopj Customer Service at: [email protected] and we will do our best to help you!

– How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.

Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

– Shipping fee: The Standard Shipping:

Order price

Domestic

Worldwide

$0.00–$24.99

$5.99

$8.99

$25.00–$49.99

$7.99

$12.99

$50.00–$79.99

$10.99

$16.99

$80.00 and up

Free

$20.99

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.